Refund Policy

1. Overview

We aim to be fair. Refunds are handled on a case-by-case basis, with generous acceptance unless we detect abuse, fraud, or violations of our Terms of Service.

If something isn’t working as expected, email us and we’ll help troubleshoot first.

2. How to Request a Refund

Send a request to dharit@augstai.com with:

• The email on your account
• Your payment receipt/invoice ID (if available)
• A brief explanation of the issue
• Any screenshots or error messages (optional but helpful)

3. Non-Refundable or Limited Cases

We may deny or limit refunds in situations including:

• Fraud, chargebacks, or suspicious payment activity
• Repeated refund requests or patterns of abuse
• Violations of our Terms of Service
• Excessive usage intended to extract value before requesting a refund

4. Subscriptions and Cancellations

You can cancel your subscription at any time from your dashboard. Cancellation stops future renewals, and you typically retain access until the end of your current billing period.

5. Contact

For refund questions, contact us at:

Email: dharit@augstai.com
Address: Superneural Technologies Private Limited, Ahmedabad, India